Sofa damage during delivery: Steps to take for resolution (pitfalls)

Sofa damage during delivery: Steps to take for resolution (pitfalls)

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Frequently Asked Questions

Immediately document the damage with photos and videos. Note the time and date. Then, contact the furniture retailer or delivery company right away to report the issue. Do not sign any delivery acceptance forms without noting the damage.
Provide your order number, a detailed description of the damage, and the photos/videos you took. Clearly state what resolution you are seeking (e.g., repair, replacement, or partial refund). Keep records of all communication.
Under the Consumer Protection (Fair Trading) Act (CPFTA), you have the right to expect goods to be of acceptable quality. If the sofa is damaged during delivery, you are entitled to a repair, replacement, or refund, depending on the severity of the damage and the retailers policies.
If the retailer is unresponsive or unwilling to resolve the issue, you can consider filing a complaint with the Consumers Association of Singapore (CASE) or pursue mediation or small claims court action. Keep all documentation as evidence.